Track My Order

Every order ships with tracking. Here is how to follow yours.

1. Check your confirmation email

As soon as your order leaves the warehouse, we email you a tracking number. It usually takes 1 to 3 business days after you order, because your name patch is printed before the parcel ships.

2. Track your parcel

Paste your tracking number into 17track.net. It reads almost every international carrier and shows the full journey in one place.

3. Once it reaches Australia

Your parcel is handed to Australia Post for the final leg. You can also track it at auspost.com.au.

If tracking has not moved in a week

That usually means the parcel is in transit between countries, where scans are sparse. If it has been more than 10 days with no update, email us at support@daxely.com with your order number and we will chase it for you.

If your parcel has not arrived

Contact us. If your order does not turn up within a reasonable time, you are entitled to a remedy under the Australian Consumer Law, and we will sort it out.