Politique de remboursement

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Faulty or not as described

Email support@daxely.com with your order number and a photo. We will replace it or refund it, your choice where the fault is major. You will not be asked to post anything back.

Wrong size

Sizing a harness from a weight chart is not exact, and we would rather your dog wear one that fits. Tell us within 30 days of delivery and we will send the correct size at no charge. We do not want the first one back.

Change of mind

Each harness is printed with your dog's name, which means we cannot resell it. For that reason we do not offer change-of-mind refunds on personalised orders. This does not affect your rights above if the product is faulty, unsafe, or different from what was described.

Orders that never arrive

Contact us. If your parcel is genuinely lost, we resend or refund it.

How refunds are paid

Refunds go back to the card or account you paid with. Your bank usually takes 3 to 10 business days to show it.

Questions: support@daxely.com