Politique de confidentialité
Daxely (daxely.com) is operated by Okan CAN, sole trader registered in France, SIRET 884 953 035 00018, 21 Rue Schwilgue, 68200 Mulhouse, France. Because we are established in France and sell to customers in Australia, we handle your personal information under both the EU General Data Protection Regulation and the Australian Privacy Act 1988 and its Australian Privacy Principles.
What we collect
When you order: your name, email address, delivery address, phone number if you give one, and what you bought. Also the name, and optionally the phone number, that you ask us to print on your dog's harness patch.
When you pay: our payment provider processes your card details. We never see or store your full card number.
When you browse: your IP address, device and browser type, the pages you view and how you arrived at the site. This comes from cookies and similar technologies.
When you contact us: whatever you put in your message.
Why we use it, and on what basis
| Purpose | Legal basis |
|---|---|
| Taking, printing and shipping your order | Performance of our contract with you |
| Answering your emails and handling returns | Performance of our contract with you |
| Preventing fraud and keeping the site secure | Our legitimate interests |
| Marketing emails | Your consent, withdrawable at any time |
| Advertising and analytics cookies | Your consent, given through our cookie banner |
| Keeping accounting and tax records | Legal obligation |
Who we share it with
- Shopify, which runs this store and its checkout.
- Our payment providers, to take payment and screen for fraud.
- Our supplier and its logistics partners, who print your patch and ship your parcel. They receive your name, delivery address, phone number and the personalisation text. This supplier is located in mainland China, so your delivery details leave Australia and the European Economic Area to fulfil your order. We only send what is needed to get the parcel to you.
- Our email platform, if you have subscribed.
- Meta and TikTok, through advertising pixels, if you accepted advertising cookies.
We do not sell your personal information, and we never have.
How long we keep it
Order and accounting records: 10 years, as French commercial law requires. Marketing contacts: until you unsubscribe, then up to 3 years. Cookie data: up to 13 months. Support emails: 3 years after our last exchange.
Your rights
You can ask us to give you a copy of your personal information, correct it, delete it, restrict how we use it, or object to it being used. You can withdraw consent to marketing at any time, either through the unsubscribe link in any email or by writing to us.
Email support@daxely.com and we will reply within one month. There is no charge.
Complaints
If you are unhappy with how we have handled your information, tell us first at support@daxely.com so we can put it right.
If you are in Australia, you can then complain to the Office of the Australian Information Commissioner at oaic.gov.au.
If you are in the European Union, you can complain to your national data protection authority. Ours is the CNIL, at cnil.fr.
Cookies
Some cookies are needed to make the site work, keep your cart and process your payment. Others measure traffic or support advertising, and those only run if you accept them in our cookie banner. You can change your mind at any time through the banner, or clear cookies in your browser settings.
Security
The site runs over an encrypted connection and payments are handled by certified providers. No system is perfectly secure, but if a breach ever puts you at risk of serious harm, we will notify you and the relevant regulator as the law requires.
Children
This store is not aimed at children, and we do not knowingly collect information from anyone under 16.
Changes
If we change this policy we will update this page. This version is dated 21 August 2026.
Contact
Okan CAN, 21 Rue Schwilgue, 68200 Mulhouse, France. support@daxely.com